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STORE POLICIES

Shipping:

US

We offer Flat Rate Standard Shipping of $8.95 for single item orders, available for delivery to most U.S. locations. Additional shipping charges apply for each additional item in your order.

Outside US

We offer Flat Rate Standard Shipping of $13.95 for single item orders, available for delivery to most U.S. locations. Additional shipping charges apply for each additional item in your order.

All in stock items are shipped within 5 business days from the time your order is received. Orders are usually sent via U.S. Postal Service and actual delivery time will vary according to your U.S. Zip Code (average 5 - 7 business days). Any item that is “out of stock” will be back ordered and shipped immediately upon arrival in our warehouse. Occasionally, circumstances beyond our control will require additional shipping time. No additional freight charges will be incurred on any items backordered. Please understand these are our best estimates of actual delivery times. They are not guaranteed delivery times. Deliveries during the busy holiday season may take longer.

 

Payment:

We accept PayPal.

 

Taxes:

We collect sales taxes when shipping to the following states: Maryland 6%

 

 

 

 

Order Cancellation:

Cancellation of an order can be made via email at WestEndDesigns@aol.com, or by phone ( 443-506-0126) only during normal business hours (9:00 AM – 5:00 PM Mon.-Fri. EST). Listed freight charges will apply to all orders shipped prior to receiving your cancellation notice by phone. If you refuse an order which has been shipped to you prior to our acknowledged receipt of your cancellation, you will be responsible for both the freight charges to you and the return freight charges to WestEnd Designs.

Return:

You may return items with the following guidelines. To start the return process, you may email request to WestEndDesigns@aol.com or call us at  ( 443)-506-0126  during normal business hours (9:00 AM – 5:00 PM, Mon. - Fri. EST). We will provide you with detailed instructions on how to return your merchandise for a refund or exchange. You must contact us for a Return Authorization Code prior to returning any merchandise. Merchandise in unused, like-new condition must be returned within 30 days of delivery.

All returns must include a Return Authorization Code.

 

  

Warranty:

There is a lifetime manufacturer’s warranty covering workmanship and material. If there is a manufacturer’s defect, return item to WestEnd Designs at the cost of shipping. To start the warranty return process, you may email at WestendDesings@aol.com or call us at  ( 443)-506-0126  during normal business hours (9:00 AM – 5:00 PM, Mon. - Fri. EST), to receive detailed instructions on how to return your defective merchandise for a refund or exchange. You must contact us for a Warranty Return Authorization Code prior to returning any merchandise.

 

 

 

 

 

2009 WestEnd Designs LLC